Terms of service

This document holds six ready-to-publish policy pages for creatpix.com, which currently shows no Privacy, Terms, Refund or Cookie links in its footer (creatpix.com). Replace every [bracketed] item before publishing, and have a lawyer review the text, especially liability, governing law and data-transfer clauses.

Overview

Placeholders to confirm: legal entity (CreatPix Infotech LLP), registered address, contact emails (privacy, legal, billing), governing law and courts, payment processor, analytics and marketing tools, retention periods, notice periods, support hours, AI providers.

1. Privacy Policy

CreatPix Infotech LLP ("CreatPix", "we", "us") operates creatpix.com. This policy explains what personal data we collect, why we collect it, and the rights you have over it.

1.1 Data we collect

• You provide: name, email, phone, company, store URL, project details, and messages sent through contact forms, meeting scheduling, careers applications (CV, work history) and purchases.

• Collected automatically: IP address, device and browser type, pages viewed, referrer, and cookie identifiers.

• Client project data: when we work on your store, we may access Shopify admin data (products, orders, customer records) only as needed to deliver the service.

• Payments: handled by our payment processor [Shopify Payments / Stripe / PayPal]. We do not store full card numbers.

1.2 How we use data

• Respond to enquiries and deliver services

• Process orders and payments

• Operate, secure and improve the website and analytics

• Send service updates and, where consent is required, marketing emails

• Meet legal obligations and prevent fraud

1.3 Legal bases (UK/EU GDPR)

We rely on contract, legitimate interests, consent (marketing and non-essential cookies) and legal obligation.

1.4 Sharing

We share data only with service providers acting on our behalf, such as hosting, analytics, email, CRM, scheduling, payment and project-management tools. We do not sell personal data. We may disclose data where the law requires it.

1.5 International transfers

We operate from [India] and serve clients in the USA, UK, Canada and Australia. Where data crosses borders, we use safeguards such as Standard Contractual Clauses or the UK International Data Transfer Addendum.

1.6 Retention

1.7 Your rights

Depending on where you live (UK/EU GDPR, CCPA/CPRA, PIPEDA, Australian Privacy Act), you may request access, correction, deletion, portability or restriction of your data, and may opt out of sale, sharing or targeted advertising. Email [Info@creatpix.com]. We respond within [30] days.

1.8 Security

We use access controls, encryption in transit and least-privilege access to client stores. No system is completely secure.

1.9 Children

Our services are not directed to anyone under 16, and we do not knowingly collect their data.

1.10 Changes and contact

We will post updates on this page with a new date. Contact: [Info@creatpix.com], [registered address].

2. Terms of Service

By using creatpix.com or engaging CreatPix Infotech LLP, you agree to these terms. A signed proposal or Statement of Work (SoW) prevails over these terms where they conflict.

2.1 Services

We provide Shopify and Shopify Plus development, custom apps, audits, setup services, support plans, dedicated developers and related AI services.

2.2 Engagement models

2.3 Client responsibilities

Provide timely store access (Shopify collaborator or staff account), content, approvals and feedback. Delays on your side may move timelines.

2.4 Timelines

Timelines (for example 4–8 weeks for a standard store, 8–16 weeks for Plus or headless builds) are good-faith estimates. They depend on stable scope and prompt feedback.

2.5 Payment

Invoices are due within [7/15] days. We may pause work on overdue invoices. Third-party costs (Shopify plans, paid apps, themes, licences) are your responsibility.

2.6 Intellectual property

• On full payment, you own the custom code and design created specifically for you.

• CreatPix keeps its pre-existing tools, libraries and reusable components and grants you a perpetual licence to use them within the delivered work.

• Third-party themes, apps and libraries stay under their own licences.

• We may show non-confidential work in our portfolio unless you opt out in writing.

2.7 Confidentiality

Each party will protect the other's non-public information and use it only for the engagement.

2.8 Warranty and bug-fix period

We fix defects in delivered work reported within [30] days of launch at no charge. This excludes issues caused by Shopify or third-party changes, client edits, or new requests.

2.9 Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential loss, lost revenue or lost data. Our total liability is limited to the fees you paid in the [3/12] months before the claim. [Lawyer to confirm.]

2.10 Third-party platforms

We are not responsible for changes to Shopify, apps or other third-party services.

2.11 Termination

Either party may end an engagement with [14] days' written notice. Fees for work completed up to termination remain payable.

3. Cookie Policy

This policy explains which cookies creatpix.com uses and how you can control them. Cookies are small files stored on your device to make the site work and to show us how it is used.

3.1 Cookies we use

3.2 Your choices

Use the cookie banner to accept, reject or customise non-essential cookies. Visitors from the UK and EU are asked for consent before non-essential cookies are set. You can also block cookies in your browser settings, though parts of the site may stop working.

4. Refund & Cancellation Policy

Refund rules depend on what you bought. Where a signed SoW exists, the SoW prevails.

How to request a refund

Email [info@creatpix.com] with your order number. We respond within [3] business days.

5. Support Plan Policy

Support plans give you ongoing Shopify help at a flat monthly rate, with tasks typically completed in 24–48 hours. Included hours and tasks per plan (Starter, Growth, Scale, Enterprise) are listed on the Plans page.

5.1 What is covered

Bug fixes, theme customisations, app management, speed optimisation, small features and monitoring, as listed for your plan.

5.2 What is not covered

New store builds, migrations, redesigns, custom app development, bugs in third-party apps outside our control, content writing and ad management, unless quoted separately.

5.3 Turnaround

We acknowledge requests within [2 business hours] and typically complete them within 24–48 hours. Larger tasks are estimated first and need your approval.

5.4 Emergency support (BFCM)

Priority response for critical issues during peak periods, available on [plans] or as a paid add-on.

5.5 Hours and communication

Support runs Monday–Friday, [10AM to 10PM]. Send requests through [info@creatpix.com / portal / Slack or mail]. Requests received outside hours are handled the next business day.

5.6 Access and backups

You give us staff or collaborator access to your store. We back up the theme before significant changes. You remain responsible for your own store backups.

5.7 Billing and cancellation

See section 4 (Refund & Cancellation Policy).

6. AI & Data Usage Policy

This policy explains how our AI services and apps handle your data. It covers AI Agents, LLM Development, AI Data Scraping, AI Theme Agent, UCP/MCP Integration, AI audit reports, and the Lumos, AutoMinds and EcomSpy apps.

6.1 How we use AI

We use AI models to generate content, analyse stores, produce audit reports and automate tasks. [A human reviews deliverables before they are final. Confirm.]

6.2 Your data

• We send AI providers only the data needed for the requested task. Providers used: [list].

• Your store and customer data is not used to train public AI models. [Confirm against each provider's terms.]

• Customer personal data is not sent to AI models unless a feature requires it and the app's privacy policy discloses it.

6.3 Accuracy

AI output can contain errors. You are responsible for reviewing AI-generated content, such as product descriptions, blogs and recommendations, before publishing.

6.4 Data scraping

We collect only publicly available data, respect robots.txt and applicable site terms, and do not collect personal data without a lawful basis. You are responsible for confirming your intended use is lawful.

6.5 llms.txt and AI crawler files

Files generated by Lumos contain public store information that you choose to expose to AI assistants. You control what is included.

6.6 Deletion

On uninstall or on request, we delete app-held store data within [30] days, in line with Shopify's data-erasure requirements.

6.7 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@creatpix.com.
Our contact information is posted below:
info@creatpix.com
+91 8460258774
+91 9033941501