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Emergency Shopify Support - BFCM & Peak Sales

Emergency Shopify Support - BFCM & Peak Sales

$499.00

Emergency Shopify Support - BFCM & Peak Sales

Black Friday. Cyber Monday. Product launches. Flash sales. These are the moments when your Shopify store absolutely cannot go down, slow down, or break. The CreatPix Emergency Support package gives you a dedicated, on-call Shopify developer during your most critical trading periods - ready to respond and resolve issues within minutes, not hours.

What's Included

  • Dedicated on-call Shopify developer for your specified peak period (up to 72 hours)
  • Priority response time - issues acknowledged within 30 minutes
  • Real-time monitoring of your store during the peak window
  • Immediate bug fixes, theme issues, and app conflict resolution
  • Checkout and payment flow monitoring
  • App and integration issue triage and resolution
  • Direct communication via Slack or WhatsApp during the coverage window
  • Post-event summary report

Coverage Window

  • Up to 72 hours of dedicated on-call coverage
  • Scheduled in advance - book at least 5 business days before your peak event
  • Available for BFCM, product launches, flash sales, and any high-traffic event

Who It's For

  • Shopify merchants running BFCM campaigns without in-house developer cover
  • Brands launching new products or collections with high traffic expectations
  • Stores running time-sensitive flash sales where downtime means lost revenue
  • Any merchant who needs peace of mind during their most important trading days

One-time fee: $499 per peak event (up to 72 hours). Book early - slots are limited around BFCM. Can be added to any CreatPix support plan. Questions? Email sales@creatpix.com.

What We Offer:

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On-Call Rapid Response

Immediate developer access to troubleshoot and resolve site-breaking issues within minutes, not hours.

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Peak Traffic Stability

Stress-testing and pre-emptive performance tuning to ensure your store stays live and fast during extreme traffic spikes.

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Critical Bug Fixes

Targeted interventions for checkout failures, payment gateway errors, and shipping calculation breakdowns.

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Real-Time Site Monitoring

Dedicated watch-duty during your launch windows to detect and neutralise technical threats the moment they appear.

Conversion Protection

We secure your funnel so that every visitor who wants to buy is met with a smooth, functional purchase journey.

Post-Sale Post-Mortems

Rapid technical reviews following major events to document and resolve any lingering stability issues.

Why Choose Us:

Zero Downtime Focus

We understand that every minute of downtime during peak sales costs thousands; we treat your uptime as our first priority.

High-Stakes Experience

Our team is battle-tested in BFCM and flash-sale environments; we don't panic under pressure.

Dedicated Technical Allies

You get more than a support ticket; you get a partner who knows your storeโ€™s architecture inside and out.

Seamless Integration

We work alongside your team to resolve conflicts without disrupting ongoing marketing campaigns or sales.

| FAQโ€™s

Want to Know More?

Yes. CreatPix provides emergency Shopify support for broken checkouts and critical store issues. For existing support plan clients, critical issues are prioritised immediately โ€” Scale plan within 24 hours, Enterprise plan same-day. For new clients, contact us at sales@creatpix.com or book an urgent call at creatpix.com/pages/schedule-meeting. We also offer a one-time Emergency Support add-on for $499 covering BFCM and peak sales periods.
Yes. CreatPix offers a dedicated Emergency Support package for BFCM, product launches, and peak sales events. For $499 you get a dedicated on-call Shopify developer for up to 72 hours, with issues acknowledged within 30 minutes. Includes real-time store monitoring, bug fixes, app conflict resolution, and direct communication via Slack or WhatsApp. Book early โ€” slots are limited around BFCM.

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